Data We Collect and Why We Need It
When you create an account, we collect your name, email address, phone number and date of birth. During payment, we log transaction references tied to your bKash, Nagad or Rocket mobile wallet — we do not store your full wallet PIN or mobile banking credentials. We
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collect device and session data (browser type, IP address, operating system) to keep your account secure and to detect unusual access attempts. If you contact support through our live chat or email channel, the conversation is stored so we can follow up consistently. We also use
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cookies and similar tracking tools to remember your session preferences — which language display you last used, for example. All data we collect falls into one of three categories: identity data, payment reference data, and technical session data. We do not mix these categories or use
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them for purposes beyond what is stated here. Your information is processed only where it is necessary to provide the account service you have asked for, and availability of that service depends on your local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.